In order to build a successful team, you need employees to work effectively together, achieving the set goals and showing the best results. However, with the variety of ongoing tasks and different people solving them, it can be tough to monitor who does what and how well. A professional manager must have the advanced communication and interpersonal skills. It is not only important to listen to a person and give an equitable feedback but also take their comments and suggestions into consideration. As a good leader, you have to feel the right moment to start the conversation, be ready to accept all the criticism and respond impartially.
It is recommended to use certain questions to open a dialogue with every team member. Thus, you can always make sure that employees achieve their own and common objectives, contribute to the overall working process and can make sound decisions in accordance with your expectations and requirements.
Two-way communication between an employee and an employer is crucial for the successful cooperation. Often, managers and bosses are mainly focused on results but not on the working process and people involved. It may seem that the mechanism is functioning by itself and not with the help of colleagues. As a good manager, you have to understand that satisfied team is more productive and efficient. Do not underestimate the feedback and comments, especially negative ones. Regular and meaningful communication with your employees can work wonders.
Well-timed dialogue also helps to prevent serious conflicts. It is impossible to predict accurately when problems in the team would arise. If you do not pay attention to them in time, even a small conflict can disturb your employees’ involvement or in the worst cases lead to dismissal. It is important to discuss and resolve arguments or misunderstandings between team members. You, as a manager, have to analyze the raised issues and mediate the conflict before it becomes intractable.
Summarizing, constant feedback from the employees helps to:
1. What was the biggest challenge you faced lately?
This is an excellent question to start the conversation with your employees. It is common for humans to encounter difficulties and challenges. You have to make sure that workers do not give up, do not lose their motivation, but overcome the difficulties. Even when the expected outcome was not reached, speak to your team and find out why it happened. Always remember that failures can be transformed into accomplishments. Constantly asking this question will help employees to grow in their careers.
2. How do you like your job?
It is a complex question that sometimes can lead to overthinking. At the same time, it allows receiving honest feedback that you can use for improving the working conditions, raising the team spirit and efficiency.
3. Which additional resources would help you succeed in your job?
Asking about the needs of your team members is of great importance to better the group dynamics. Try to indicate what bothers and stimulates your employees to create safe and productive working environment.
4. Name one thing that should be improved in the team?
The effectiveness of the team largely depends on the personal qualities of its members and relationships between them. The team must overcome internal contradictions and doubts. In order to clearly set and perform the tasks, it is necessary to take into account the diversity of expectations and working styles.
5. How can I become a better leader?
If you are a good leader, you are constantly searching for opportunities for growth and improvement. It is especially important to remind employees that they can feel free and share whatever they want. Open communication improves the productivity of employees because it makes them understand that you care about their opinion.
The above questions can help you to evaluate not only the performance of your employees but also your own awareness of what your team members are working on now. Thus you can figure out the current situation in the collective and discover what has to be improved. Open dialogue helps to build trust and respect within a team, increase the efficiency and diminish the inner conflicts.