Technical Support Engineer

Invisible.io
  • Kyiv, Ukraine
  • Post Date: 12/11/2018
  • Apply Before: 12/01/2019
  • Applications 2
  • Views 334
Job Overview

Invisible, a growing and innovative IT company, has an immediate need for a Technical Support Engineer. On this position, you will work directly with our international partners.
We design, develop and sell our own products to integrate the personal environment of users with the corporate environment. Our products are bought by leading vendors such as Oracle, SAP, Salesforce.com, Deltek, NetSuite, SugarCRM and others. In addition, we are technology partners with Microsoft and IBM (real, not at the MSDN purchase level). More than half a million users from thousands of companies around the world (such as Boeing, eBay, Honeywell, Volvo, ComputerShare, Navistar, and others) use the products of our company.

Comfortable office in the heart of Kyiv near the Olympiyska station with a comfy terrace and a breathtaking view, possible business trips several times a year to our customers which are located in Europe and the US, a convenient work schedule 11 to 20/ 5 days a week, constant positive atmosphere, friendly co-workers and adequate and loyal managers are included.

Необходимые навыки

Required skills and qualifications:
– Fluent English, both verbal and written, since you will be closely cooperating with our foreign customers
– IT education
– At least 3+ years of experience on a similar position (application support in a software development company)
– Our product is mostly based on Microsoft solutions, so we need a specialist with demonstrated Windows desktop OS troubleshooting skills and MS Outlook knowledge
– Experience with Jira and Confluence
– Experience with application logs investigation and interpretation

Будет плюсом

Would be an advantage:
– Cloud services support experience
– Understanding of CRM / ERP / Business applications
– Experience in technical documents writing (in English)
– Basic XML knowledge
– Knowledge of JavaScript

Предлагаем

What we offer:
– A friendly, informal, and knowledge-sharing environment with open-minded people around you
– Chance to join a team of professionals in a company globally recognized for its cutting edge products
– Dynamic opportunities for professional growth
– A worthy salary
– 20 days of paid vacation yearly
– 20 days of paid out of office work yearly
– Great medical insurance
– Corporate activities including corporate trips, skiing, parties, and other team building events
– Partly or fully paid extra professional training and courses (when needed)
– Snacks and drinks in the office

Обязанности

The main duties:
– Providing the 2nd line of technical support for the company’s software products
– Direct collaboration with the company’s technology partners and customers from the US and EU
– Documentation of support tickets in the company’s knowledge base

Job Detail
  • Career LevelSenior
  • Experience3+ Years
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